In a later statement he said that a critical part of delivering Telstra’s T22 commitments was changing its structure and ways of working to allow staff to deliver better and faster outcomes for customers.
“We have made good progress on our commitment to remove hierarchies and silos and have redesigned our organisation from the ground up,” he said. “We have already removed three management layers and are on track to reduce up to four management layers in the organisation.
“Around 75 per cent of the net 8000 direct workforce role reductions we announced as part of our T22 strategy have now been identified. We have also made progress creating 1500 new roles in areas like cyber security and software engineering.”
The Community and Public Sector Union, which represents telco workers said Telstra caught staff by surprise on Thursday when it announced the plan to cut jobs, including customer support and IT staff.
The union said recently restructured consumer small business teams were now set to lose 75 staff on top of previous cuts.
It said the cuts will particularly hit rural and regional areas in NSW, Victoria, Western Australia, Queensland and South Australia. Jobs are set to go from the cities of Wagga Wagga, Port Macquarie, Shepparton and Mackay.
Telstra faces increased competition in both mobile and fixed line markets, with the roll out of the National Broadband Network set to finish later this year. The telco is due to report half-year results next week. Macquarie analysts expect Telstra to post a $1.8 billion profit for the 2020 financial year.
CPSU national president Brooke Muscat-Bentley said the cuts would affect Telstra customers.
“We have seen job cut after job cut over the last year,” she said. “None of these changes are making life easier for staff or customers.
“Last October call centre staff worked through a redundancy and now they have been hit again. This round of 272 job loses will just mean longer wait times for customers every time they want to talk to someone and long wait times for technical help.”
Anna Patty is Workplace Editor for The Sydney Morning Herald. She is a former Education Editor, State Political Reporter and Health Reporter.